Last Updated: [Insert Date]

Welcome to Lumo Store (“we”, “us”, or “our”). These Terms and Conditions govern your use of our website lumoglowlights.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

1. Our Customers

Lumo Store specializes in premium lighting solutions for:

  • Design professionals seeking high-quality architectural lighting
  • Discerning homeowners looking for sophisticated lighting designs
  • Commercial clients requiring specialized lighting systems

Our products are available worldwide except certain Asian countries and remote regions.

2. Website Use

2.1 Access and Accounts

You may browse our site without registration. For purchases, you must provide accurate information and maintain account security.

2.2 Intellectual Property

All content on our site (designs, text, images, logos) is our property or licensed to us and protected by intellectual property laws. Unauthorized use is prohibited.

2.3 User Responsibilities

You agree not to:

  • Use our site for unlawful purposes
  • Attempt to gain unauthorized access to our systems
  • Interfere with site functionality
  • Misrepresent your identity or order information

3. Products and Services

3.1 Product Descriptions

We offer premium lighting products including:

  • Circuit Track Lights (1 & 3 circuit configurations)
  • Chandeliers
  • Emergency Lighting systems
  • High Bay Lighting
  • Magnetic Track Lights
  • Picture and Reading Lights

We strive for accurate product representations but cannot guarantee all images perfectly reflect appearance.

3.2 Custom Configurations

Certain track lighting systems with specific circuit requirements are non-returnable unless defective.

3.3 Professional Advice

While we provide product specifications, we recommend consulting a lighting professional for complex installations.

4. Orders and Payments

4.1 Order Process

Orders constitute an offer to purchase. We reserve the right to refuse orders at our discretion.

4.2 Pricing

All prices are in GBP (£). We may adjust prices but will honor the price at time of order confirmation.

4.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You authorize us to charge the full amount at order confirmation.

4.4 Order Processing

Orders are processed within 1-2 business days (excluding weekends/holidays). You’ll receive confirmation with tracking information.

5. Shipping and Delivery

5.1 Shipping Options

We offer:

  • Standard Shipping (£12.95): Via DHL/FedEx, delivered in 10-15 business days
  • Free Shipping: For orders over £50 via EMS, delivered in 15-25 business days

5.2 Delivery Times

Delivery times are estimates and may vary due to:

  • Destination factors
  • Customs processing
  • Unforeseen circumstances

5.3 International Orders

Customers outside the UK may be responsible for:

  • Customs duties
  • Import taxes
  • Other fees

These are not included in product or shipping costs.

6. Returns and Refunds

6.1 Return Policy

You may return most items within 15 days of delivery if:

  • Item is unused and in original condition
  • Original packaging with all tags/accessories is included
  • Proof of purchase is provided

6.2 Non-Returnable Items

The following cannot be returned unless defective:

  • Emergency Lighting systems (warranty claims only)
  • Custom-configured Track Lighting
  • Products marked “Final Sale”

6.3 Return Process

  1. Email [email protected] with return request
  2. Receive Return Authorization (RMA) within 2 business days
  3. Ship items to our Birmingham facility

6.4 Refunds

Refunds are processed within 5 business days of receipt. Allow 7-10 days for funds to appear in your account.

Note: For international returns outside the UK, you may be responsible for return shipping costs and customs duties.

7. Warranties and Liability

7.1 Product Warranties

Certain products come with manufacturer warranties. Details are provided with product documentation.

7.2 Our Liability

We’re not liable for:

  • Indirect or consequential losses
  • Incorrect product selection by customer
  • Events beyond our reasonable control

Our total liability is limited to the purchase price of the product.

8. General Provisions

8.1 Changes to Terms

We may update these terms. Continued use constitutes acceptance of changes.

8.2 Governing Law

These terms are governed by English law. Disputes will be resolved in English courts.

8.3 Contact Information

For questions:

Lumo Store
65 Holloway Circus
Birmingham, GB B4H 5TU
United Kingdom
Email: [email protected]

Thank you for choosing Lumo Store for your premium lighting needs.