At Lumo Store, we understand that exquisite lighting deserves equally exceptional delivery. Whether you’re a designer awaiting statement chandeliers or a facility manager needing reliable emergency lighting, our global delivery solutions ensure your illumination arrives safely and efficiently.
Our Delivery Options
Standard Express Delivery
For customers who value speed and reliability, our Standard Express service delivers your lighting solutions within 10-15 business days after dispatch.
- Carried by premium couriers: DHL or FedEx
- Flat rate shipping fee: £12.95
- Full tracking from dispatch to delivery
- Ideal for commercial projects with tight timelines
Free Standard Delivery
For orders over £50, we offer complimentary shipping via EMS, combining value with quality service.
- Delivery within 15-25 business days after dispatch
- Available for all orders £50 and above
- Includes basic tracking services
- Perfect for residential customers planning lighting upgrades
Pro Tip: Our magnetic track lighting systems and multi-circuit configurations often qualify for free shipping, making them even more attractive for lighting professionals.
Our Delivery Process
From our Birmingham showroom to your space worldwide*, we maintain rigorous standards at every step:
Order Processing
Our lighting specialists carefully prepare your order within 1-2 business days. Chandeliers and fragile items receive special protective packaging.
Quality Check
Every high bay lighting fixture and emergency lighting unit undergoes final inspection before dispatch.
Shipping Notification
You’ll receive tracking details the moment your track lights or reading lamps begin their journey.
Final Delivery
Our partners deliver your lighting solutions with care, whether it’s a single picture light or commercial lighting order.
Important Delivery Information
*Global Delivery Note: We proudly ship worldwide, excluding certain remote areas in Asia and other locations. Contact us to confirm delivery availability to your region.
Returns Policy
Your satisfaction is our priority. If any item doesn’t meet your expectations:
- 15-day return window from delivery date
- Items must be in original condition with all packaging
- Return shipping costs are the customer’s responsibility
- Special handling applies to chandeliers and large commercial lighting
Frequently Asked Questions
Our premium chandeliers are packed in custom-designed crates with foam cushioning and protective wraps. Each crystal element is individually secured to prevent damage during transit.
Absolutely. All Standard Express shipments include full tracking. For EMS deliveries, basic tracking is available through our customer service team.
For urgent commercial lighting needs, contact our specialists at [email protected]. We can often arrange expedited shipping for high bay lighting and track system orders.
Our flat rate shipping covers most destinations. However, certain locations may incur additional customs fees or taxes, which are the customer’s responsibility.
Why Lighting Professionals Trust Our Delivery
From Birmingham’s design studios to global projects, Lumo Store has become the preferred lighting supplier because:
- Specialist Packaging: Our team understands the unique requirements of transporting 3-circuit track systems and fragile glass fixtures
- Reliable Timelines: Commercial clients appreciate our consistent delivery windows for critical lighting installations
- Global Reach: Whether you need magnetic track lighting in London or high bay lighting in Sydney, we deliver
- Customer Support: Real humans available to resolve any delivery concerns promptly
Have specific delivery requirements for your lighting project? Our specialists are ready to help – contact us today to discuss your needs.